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System requirements

  • Macromedia Flash Player 9.0+ plug-in
  • Windows 2000 or higher with latest updates installed
  • Mac OS X 10.4 or higher
  • Firefox 3.0+, Internet Explorer 7.0+, or Safari 3.0+
  • Broadband connection with 1,200Kbps (1.2Mbps) available bandwidth per connection is required
  • Adobe Reader 8.0+
  • A screen resolution of 1024 x 768 is recommended

adobe reader       get flash player

Bandwidth

In addition, you will need an internet connection with sufficient bandwidth. Our videos stream in H.264 at bit rates from 900Kbps (0.9Mbps) to 1,100Kbps (1.1Mbps). We recommend a downstream bandwidth of 1,500Kbps (1.5Mbps) or higher for the smoothest playback experience. 

You can test your downstream bandwidth at http://www.speedtest.net. Once there, click on the
"Begin Test" button. This will start a speed test. Your downstream bandwidth will be displayed in the
results box as "Download".

Note: You can also pause the video and allow the streams to buffer before playing.


Full screen mode

To view a video in full screen mode click the full screen button located to the bottom-right of the video. Once you click the button, the video will expand so that it covers the majority of your screen.

Exit full screen

To exit full screen mode click the full screen button located to the bottom-right of the video or press Esc key on your keyboard.

 

Video Player choppy playback or video stuck

A video may not play smoothly for the following reasons:

  1. Your connection speed. As mentioned above, you'll need a broadband connection with 1.2Mbps available bandwidth per connection for the best viewing experience.
  2. Our servers may be experiencing high traffic. If this is the case, there's not much you can do. However, we are continuously monitoring and adding bandwidth to keep up with demand and improve your experience on our site.
  3. Your video download speed may be slow or inconsistent. In this case, you can try pausing the video until the entire stream is downloaded, and then, once the video's completely loaded try playing the video.
  4. Occasionally, an incomplete copy of a video can get stuck in your cache and never fully download. You can re-attempt the download of the video by clearing your browser's cache and cookies.
    Instructions for clearing cache and cookies are as follows.

 

Clearing cache and cookies

Clear the cache for Internet Explorer 7/8

  1. Click "Start" and select "Control Panel".(Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
  2. Open the "Internet Options" icon.
  3. Click the "General" tab if it isn't selected already.
  4. Click the "Delete" button.
  5. Under the heading "Temporary Internet files," click "Delete Files".
  6. Click "OK" to exit.

 

Clear the cache for Mozilla Firefox 3.x

  1. Open Mozilla Firefox and click on the "Tools" menu.
  2. Select "Options" then "Advanced". (top right)
  3. Click the "Network" tab.
  4. Under the "Cache" heading, click the "Clear Now" button.
  5. Click "OK" to exit.

Clear the cache for Safari

  1. From the Safari menu, click "Empty Cache".
  2. When asked "Are you sure you want to empty the cache?", click "Empty".
  3. Click "Done".
  4. Reload the page.

 

Clearing browser cookies

Clear cookies for Internet Explorer 7/8

  1. Click "Start" and select "Control Panel". (Note: With Windows XP Classic View click the Windows "Start" button and select "Settings" and "Control Panel").
  2. Open the Internet Options icon.
  3. Click the "General" tab if it isn't selected already.
  4. Under the Browsing history section, click the "Delete" button.
  5. Click the "Delete cookies" button.
  6. Select "Yes" if a box appears to confirm.
  7. Click "OK" to close the window.

 

Clear cookies for Mozilla Firefox 3.x

  1. 1. In Mozilla Firefox select "Tools" from the file menu.
  2. Select "Options".
  3. Click the "Privacy" tab
  4. Under the "Private Data" heading, click the "Clear Now button".
  5. Click "OK" to exit.

Clear cookies for Safari

  1. Go to the "Safari" drop down menu.
  2. Select "Preferences".
  3. Select the "Security" icon at the top panel.
  4. From the Security dialog box, click "Bookmarks".
  5. Click "Show Cookies".
  6. From the Cookie dialog box, click to choose cookies from launchbench.com/yahoo.com, and click "Remove" alternatively, if you want to delete all cookies, click "Remove All".
  7. Click "Done".

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